Walk through your own place for the first time. People don’t know where things are, how the window opens or if the toilet needs to be flushed twice. Or, hey, extra towels are here.
1. Break out the Label Maker
Have the entire house loaded with labels. They look nice; they’re modern. This helps people feel less helpless. When they walk to the coffeemaker, they can see, ‘Oh, it says extra coffee filters are here, with an arrow.’ You want to do everything you can to minimize them calling you or texting you.”
2. Make Your Guests Work for You — Just a Little Bit
The amount of turnover products, like [toiletries], is rather large. Here’s a little hack: Order on Amazon and have it delivered when people are there. Everyone’s always fine. Hey, a box is coming. Do you mind just putting it inside?
3. Love Thy Neighbor — and Don’t Be Afraid to Turn Guests Away
Always let neighbors know ahead of time what you’re doing before starting an Airbnb business. Ask them kindly, ‘If it’s ever too loud, if anyone’s infringing on anything, text me immediately. Say, ‘I’m not going to put anyone here who I think won’t be good for you.’
4. Airbnb Will Side With the Host
When people leave, get someone to get eyes on the place as soon as possible. Airbnb does side with the lister. If there’s a broken chair leg or a towel rack — make sure it’s something [the guest] did — or if they had a baby that threw up on the carpet, Airbnb will actually cover you and release the security deposit back to you if you reach out within 14 days. Airbnb really takes care of the host.
5. Update That Speed Dial
Another thing that will help you sleep better at night: You want to have a plumber, electrician and a handyman. Go on Yelp, and everybody’s there. Just call and say you want someone who’s available or who also has someone they can recommend if it’s 3 a.m. Have those three numbers on your cell phone ready to call. It’s always been plumbing. Someone’s going to clog a toilet. The garbage disposal isn’t going to work if they put rice down it.
Many times, it’s their fault, so what you like to do is say, ‘I’m going to send someone up there right away for you. They say it’s going to cost $75. You can just pay them.’ And they understand. They’re just happy someone comes and fixes it right away.
6. Invest in a Fire Stick
Have Wi-Fi, but don’t have cable. A couple of people have complained, but it’s been a small percentage. Here’s how you get around it: just have an Amazon Fire Stick. It’s like $39 on Amazon. You plug it into the back of the TV, and it has Showtime, Netflix, HBO — it has every single thing you could ever want. A guest will click Netflix, and they can sign in with their own account.”
7. Buy a Domain Name
Anytime you talk to people and they ask, ‘How can I find your Airbnb?’ Most people say, ‘Go on Airbnb. Type in the city.’ Well, they’re going to see everything else that’s available.
8. Upsell Isn’t a Four-Letter Word
A big thing is to upsell. A lot of people ask the day of or maybe while they’re booking, ‘Hey, do we really have to check out at 11 a.m.? Our flight is at 5 p.m.’ That’s going to be $50 extra.
Or consider a per-person charge, depending on how big your place is. Most Airbnb policies suggest you shouldn’t have more than two people per bedroom. So if you’ve got a two-bedroom place and six people want to crash, it’s OK for you to say, ‘We’re going to charge $30 extra for each of the two extra people.’ Other typical add-ons are pets. Some people do a pet deposit.
9. Establish the Vibe
There’s this marketing technique where you ask for five adjectives that define the product or service. So the write-up has that feeling.